Impresii turisti

Nu este cazul.

liftul nu mergea, ac-ul facea zgomot

Hotelul este vechi, curățenia lasă de dorit

On June 7th, 2025, I arrived at Oz Hotels Side Premium with my family and a group of friends, using your hotel transfer service. What was meant to be a relaxing vacation quickly turned into a frustrating and disappointing experience – starting right at the reception. the receptionist displayed verbally aggressive behavior and refused to cooperate. although he spoke fluent English with other guests, he chose to speak only in turkish with us, showing clear signs of irritation every time we asked about our room. By 14:15 – well past the official check-in time – we were still told, through gestures, that the room was “not ready.” Meanwhile, our friends received their rooms as early as 11:35 aM. When we were finally given a room, it was not what we had booked. We had specifically reserved a sea view room, but received one in a hot, sunny corner of the building with no proper sea view. Later, we learned that guests who tipped at reception were offered rooms faster – a deeply concerning practice for any hotel, let alone one rated 5 stars. More importantly, we had booked an Ultra all Inclusive package – but what we received was well below even basic all Inclusive standards. Most drinks were low quality and served from dispensers, while bottled beverages and anything premium came at an extra charge. When we asked staff about this, the response was shocking: “there is no real difference between all Inclusive and Ultra – it’s just a way for the agency to charge more.” this from hotel staff raises serious concerns about transparency and professionalism. It completely undermines the value and trust guests place in a 5-star brand. I would also like to mention that this is not our first stay with Oz Hotels. two years ago, we stayed at Oz Hotels SUI in alanya and were thoroughly impressed – professional staff, great service, and high-quality conditions. that makes this experience at Side Premium all the more disappointing. this is not just a complaint – it is a statement of fact: the services provided did not meet 5-star standards, and the way guests are treated was inconsistent and, at times, disrespectful. Iulian Stan

Nu

Camerele cu paturi twin in loc de matrimoniale,mancare putin variata, plaja mica si cu pietre,bautura internationala ,inclusa la ultra all inclusive ,dar existenta doar in barul din receptie.

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Aer conditionat slab,organizare slaba in sala de mese,apa maro de la robinet

Nu am obiectii

Lipsa apei reci ,cand curge este murdara,canalele din preajma hotelului refuleaza. Aceleasi meniuri in fiecare zi Mochete murdare,patate,mobilier invechit,stricat. Cred ca ar trebui o stea mai putin. Nu mai este ce a fost cu ani in urma.

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Turiști de naționalitate israelieni care fac baie in piscină IMBRĂCAȚI- foarte multă MIZERIE / GĂLĂGIE la orele de servit masa

Apa imbuteliata trebuie pusa in mult mai multe locuri, desi ok ca idee pentru a preveni risipa, totul e cu portia dat de ei, multe cocktailuri trebuie platite, oarecum pe bugete de austeritate

Sunt probleme cu apa caldă tot sejurul am avut apa aproape rece

Nu e cazul

Berea a fost doar la dozator. Nu se poate duce mancare in camera. Putine grupuri sanitare exterioare raportate la numarul de turisti. Putini barmani si putine baruri. tot timpul e coada.

Departe de plaja

Am facut rezervare la jacuzzi si cu jumatate de ora inainte am fost anuntati ca nu functioneaza

Foarte scump. O sticla de apa la masa costa 5.7euro.

Singurul mic dezavantaj a fost plaja care era un pic mica si faptul ca unii oaspeti ocupau sezlongurile de la prima ora si lasau prosoapele toata ziua chiar daca nu stateau. Cateodata a fost dificil sa gasim loc.